What applies in the case of a complaint about jewelry?

Just like the greatest love stories, our products are created with the ambition to be loved for a lifetime. With design, craftsmanship, and materials in mind, we place great importance on quality. That’s why we offer a lifetime guarantee on all our jewelry, for incidents that arise due to manufacturing defects.
According to the Consumer Purchase Act, you always have a 3-year right of complaint on all our products. In the event of a complaint, we ask you to make a report within a reasonable time to ensure a smooth handling.